**COVID-19 UPDATE: Shipping times with the USPS have increased for both domestic and international deliveries due to Covid-19. Right now the average time added to transit is anywhere from 0 to 7 days for domestic, and 0- 14 days for international. The delays have been all over the board- some deliveries are not experiencing any delays, while some experience a significant set-back. Please feel free to reach out to us for more info on general shipping expectations, or an order you placed if you have concerns. We are working hard to make sure everyone gets their package as quickly as we can control. Thank you all for your patience!!
- Standard processing time for all orders is generally between 1-2 business days.
- Shipping time/cost is calculated at checkout after entering destination address.
- ** Note: "processing time" is the time time it takes us to get your order ready, and "shipping time" is the transit time for the shipping service.
Customs/import fees after NOT included in our shipping costs. All international orders are shipped DDU (Duties and Taxes Unpaid). All customs and import duties, fees, taxes, etc. are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs in the destination country. You can estimate your import duties by entering your cart details into the following link: Duties Calculator.
- United Kingdom- All orders being shipped to the UK need to have a minimum order value of 135 British Pounds in order to be compliant with the new Brexit regulations implemented on 1/1/2021.
- Shipping rates are automatically calculated at checkout based on weight of package and shipping destination.
- Standard processing time for orders is 1-2 business days. Transit times vary depending on shipping service selected at checkout.
Please note that these timelines can change due to increases in order volumes around holidays and online sales. In all cases however, we always work hard and do our best to get your orders on their way to you asap. We may also upgrade from First Class to Priority shipping at no additional charge during busy times to mitigate delays.
If your package becomes lost in the mail or shows as delivered and the recipient claims that the package was not in fact delivered, then a missing package claim will be filed with the USPS and any refunds will be processed after the investigation is completed by the USPS. This investigation time can take up to 4 to 6 weeks to complete. Please contact firstname.lastname@example.org if you believe your package is missing.