Shipping Info


**COVID-19 UPDATE: Shipping times with the USPS have increased for both domestic and international deliveries due to Covid-19. Right now the average time added to transit is anywhere from 0 to 7 days for domestic, and 0- 14 days for international. The delays have been all over the board- some deliveries are not experiencing any delays, while some experience a significant set-back. Please feel free to reach out to us for more info on general shipping expectations, or an order you placed if you have concerns. We are working hard to make sure everyone gets their package as quickly as we can control. Thank you all for your patience!!

DOMESTIC SHIPPING:

  • Shipping rates are automatically calculated at checkout based on weight of package and shipping destination. 
  • Orders over $175 qualify for free shipping and will be automatically deducted at checkout.
  • Standard processing time for orders is 1-2 business days. Transit times vary depending on shipping service selected at checkout.

    INTERNATIONAL SHIPPING:

    • Customs/import fees after NOT included in our shipping costs. All international orders are shipped DDU (Duties and Taxes Unpaid). All customs and import duties, fees, taxes, etc. are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs in the destination country. You can estimate your import duties by entering your cart details into the following link: Duties Calculator.

    • Shipping rates are automatically calculated at checkout based on weight of package and shipping destination. 
    • Orders over $200 qualify for free shipping and will be automatically applied at checkout.
    • Standard processing time for orders is 1-2 business days. Transit times vary depending on shipping service selected at checkout.

    Please note that these timelines can change due to increases in order volumes around holidays and online sales. In all cases however, we always work hard and do our best to get your orders on their way to you asap. We may also upgrade from First Class to Priority shipping at no additional charge during busy times to mitigate delays.

    MISSING PACKAGES

    If your package becomes lost in the mail or shows as delivered and the recipient claims that the package was not in fact delivered, then a missing package claim will be filed with the USPS and any refunds will be processed after the investigation is completed by the USPS. This investigation time can take up to 4 to 6 weeks to complete. Please contact info@androgynousfox.com if you believe your package is missing.